I applied online. The process took 1+ week. I interviewed at Kelly (Salem, OR) in May 2018
Interview
Originally applied online on May 3rd, 2018. Got an email the very next day inviting me to upload a copy of my ID and schedule a video interview. When I clicked the link to schedule an interview, it took me to a site with multiple time slots. I tried clicking on each time slot and an error message appeared that said, "That time slot is already taken." I emailed KConboarding and they said to check back in a couple hours and new slots will be available. I checked back later that night and found a slot open for 05-07-18 at 2:15 PM. Approximately 6 hours before the interview, I received an email with instructions on how to proceed with the interview. I downloaded the app that is available for iPhone and Android devices as directed. I tidied my room, took a shower, shaved, and put some dress clothes on. About 15 minutes prior to the interview, I logged into the app and waited. The interviewer showed up on the screen on time and had me give her a 360° tour of my room. She described the position in more detail and asked if I was still interested. She then asked me about my technical experience and Apple experience. She then asked some very simple tech questions (see below). The interviewer then ran through a quick, super simple role play scenario with me. After this, she then gave me some schedule options and told me the pay rate would be $13 an hour. She also mentioned not to get phone service until I receive a formal offer. A few minutes after the interview, I received a background check request. The next day, 05-08-18, I received an email requesting an i9 verification. This requires you to find a person who would act as an agent that isn't a family member or friend, that would be willing to electronically sign a document stating that they verified your identity. I completed the i9 process and on 05-15-18 I received an official job offer via phone call and email!
Interview questions [5]
Question 1
What are some troubleshooting steps you would take to help a customer connect their iPhone to WiFi when all their other devices connect just fine?
Role Play: My son got a hold of my iPhone and installed a bunch of apps. He put all those apps into a folder along with my camera app. How do I get my camera app back onto my home screen and delete the folder and apps that he downloaded?
Once you clear their assement then take interview, It was easy, ask very simple question about your self, ask question from your job background, they asked me how to handle difficult client, why this role ,
Firstly, applied online. Then, got a video interview call. In interview following are some example questions. Your past experience based upon customer service and technical Support Advisor related . How you handle technical problems? After and this kind of interview
Interview questions [1]
Question 1
Your past experience based upon customer service and technical Support Advisor related
I applied online. I interviewed at Kelly (Toronto, ON) in July 2021
Interview
It was Smooth and easy. They asked basic customer service questions. Questions related past job and situation based questions but before that there was a simulation which u need to pass for the interview.
Interview questions [1]
Question 1
Situation based like how will u react is customer get angry??