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      Klaviyo

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      Customer Sucess Interview

      8 Feb 2019
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Sucess interview reviews for Klaviyo

      Customer Success Interview

      5 July 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      Average interview

      Application

      I applied online. I interviewed at Klaviyo

      Interview

      The interview process was quite lengthy. Submitted my application online and was contacted by the hiring manager via email with a few open ended questions to show my interest in the job. After reviewing my answers, the hiring manager said she'd like to set up a time to speak with me. Did a brief phone screen and then she had me do an assignment in the software which took quite a few hours. I'm usually hesitant to do this kind of work for companies I haven't even been hired by yet, but I went and did it anyways. After submitting this work (which had several steps and took me 6 hours, by the way) they said they'd like to bring me in for an interview. I interviewed with 4 different people over the course of 2 hours and received an abrupt, 3 line generic rejection email the next day. I get it, I may not have been a fit for the job - but to have an interviewee do that ridiculous amount of work to reject them like so - really didn't sit well with me. Didn't like the vibe I got from this company at all.

      Interview questions [1]

      Question 1

      What do you think of Klaviyo's culture?
      1 Answer
      5

      I applied through a recruiter. I interviewed at Klaviyo

      Interview

      The interview process was long and with many stages but I was kept in the loop and always felt as through I was being set up by the recruiter to succeed. The recruiter, Michael, was transparent and communicative throughout the process. While the interviews were rigorous, everyone I met in the process was welcoming and I never felt like I was trying to be "caught out" like in interviews at other companies. I enjoyed all the conversations and people I met in the process and it made me very excited.

      Interview questions [1]

      Question 1

      Many situational questions; how have you handled X in the past & what would you do differently, what would you do it X.
      Answer question
      2

      Customer Success Interview

      10 Oct 2019
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at Klaviyo

      Interview

      You'll meet with a recruiter, then hiring manager, then a team interview. Finally, you meet with the CEO. Everyone I met with was wonderful, which made accepting the job easy. The interview with the CEO was intellectually challenging and unlike any interview I've had before. I was challenged to think and reflect in ways I hadn't in interviews with other companies, which really made me want to work for Klaviyo.

      Interview questions [1]

      Question 1

      Pretty traditional questions for a CS interview.
      Answer question