I applied online. The process took 2 weeks. I interviewed at Kohl's (Los Angeles, CA) in Oct 2014
Interview
quick, only a few questions. the managers seemed very nice. They discussed how they wanted associates to solicit credit. You have to be comfortable in customer service situations. There is heavy use of coupons by customers and you have to catch on as to what is acceptable and what is not.
The hiring manager was completely unprepared and ignorant. He was rude and had a bad attitude. I could definitely tell he hated his job. He didn't know how to answer any of the questions I asked him at the end of the phone interview, especially ones regarding the company or industry (ex: company outlook, industry trends).
Really easy, just asked about me and how I work with others. It was a phone interview and it was fairly quick, I ended up getting the job. I would say the interview was easy.
The interview itself was very short and over the phone. The manager asked about a situation where you had to step up because of a customers rude behavior and things about yourself
Interview questions [1]
Question 1
Tell me a time you had to step in and take charge of a situation