I applied online. The process took 3 days. I interviewed at Kohl's (Fresno, CA) in Apr 2021
Interview
I had a phone interview and they asked me a few questions about how I would interact with customers and such. Basic customer service stuff. It was relatively easy and my interview was conducted by the Store Manager so I got to meet her.
Interview questions [1]
Question 1
How would you respond to a customer being angry at you for this random reason?
Short but still good experience to have for a beginner in interviewing. There are a lot of people to meet so that you can make your skills of speaking up to par.
I applied online. I interviewed at Kohl's in June 2026
Interview
I did a virtual interview with kohls, when I joined the call at the set time scheduled, the interviewer already had someone else in the call, so I had to rejoin five minutes later, which made me seem like the awkward one when I’m the one who joined on the set time. They then asked basic interview questions to which I answered after preparing answers, I then received a generic rejection email.
Easy, over the phone and about 30 minutes long. The store manager asked questions about my background, what would I do if xyz happened, what I would do if a end cap was messy, how would I contribute to making the store look good.
Interview questions [1]
Question 1
What would you do if you encountered an upset customer?