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      Customer Service Representative Interview

      31 July 2018
      Anonymous interview candidate
      Valencia, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at LanceSoft (Valencia, CA) in Jan 2018

      Interview

      Recruiter was very eager to discuss the position with me, left several voicemails and emails. Two or three phone conversations were very encouraging with the recruiter asking when I was able to start. Once she found out that I graduated high school in 1972, she gasped loudly and abruptly stopped the conversation and follow up calls were coldly ended.

      Interview questions [1]

      Question 1

      I was heavily recruited by their HR person. When she asked what year I graduated high school, I replied “is that legal to ask?”, knowing that it’s illegal to discriminate based on age. She replied that, while age discrimination is indeed illegal, it is okay to ask when I graduated. Since I didn’t want to lie, I responded honestly that I had graduated high school in 1972. She gasped loudly and quickly ended the conversation. Subsequent calls to follow up were responded to by saying, in essence, ‘don’t call us, we’ll call you’ and voicemail messages were not responded to
      1 Answer
      2