I applied through other source. The process took 1 week. I interviewed at Lumen (Boise, ID) in July 2012
Interview
The job was offered only to current employees. Had to pass personality test and call center type IQ test as well as submit your resume. Interview process consisted of a deescalation & sales role-play scenarios.
Interview questions [1]
Question 1
Interviewers ask for specific examples when asking most of interview questions.