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      Customer Care Manager II Interview

      14 Sept 2023
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Care Manager II interview reviews for Lumen

      Customer Care Manager II Interview

      17 Apr 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at Lumen in Mar 2022

      Interview

      I did the pre-recorded Hirevue interview. A few hours after submitting it, I received an email saying they were not moving forward with my application. I think the Hirevue process is very impersonal and after researching it, I found out that it used AI to evaluate the interviewee's responses. I think this is not a fair way to assess a candidate.

      Interview questions [1]

      Question 1

      Name a time when you..
      Answer question
      4
      Average interview

      Application

      I applied online. I interviewed at Lumen

      Interview

      Applied online and shortly after, received an email requesting me to participate in a one-way Hirevue interview and game assessment. Completed the assessment within 5 days. I was given 6 questions and 2 games (Digitspan and Shapedance). Two weeks later, I received an email from the company stating that since the time I applied, the business requirements have changed and the requisition had been canceled. It would have been nice to know this prior to wasting my time preparing for and completing the interview and assessment.

      Interview questions [1]

      Question 1

      1. Tell me about a time when you had to adapt to a major change while working on a project. 2. Describe a time you were responsible for coordinating the work activities of a team or group. 3. Provide an example of a time you successfully developed a solid working relationship with a colleague. 4. Describe a time you were asked to perform skills that were outside of your comfort zone. 5. Tell me about a time you struggled with a new or difficult challenge. 6. Describe a time you had a month or longer to prepare for an important presentation, project, or task.
      Answer question
      7