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      Mapfre

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      Sales & Customer Care Agent Interview

      5 Feb 2018
      Anonymous employee
      Galway
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Mapfre (Galway) in May 2017

      Interview

      The interview was a half an hour with two managers. They were very professional, yet friendly. There was competency based questions such as 'Tell us about a time you dealt with an angry customer' (As this is what you will do in this role quite regularly). They also asked about previous experience and what I could bring to the role. Also, questions what I knew about the company and what's involved in the role.

      Interview questions [1]

      Question 1

      What do you think are the most important parts of being a customer care agent?
      1 Answer