I was interviewed by two members of the housekeeping team in a boardroom setting. I initially applied for a cleaning role but was suggested that I try out for room attendant instead as the hours were more flexible (I'm a student). Both interviewers were very polite and professional. The interview was fairly rigorous. I was asked about my previous cleaning experience and about ten questions in all. After the interview I was shown inside a hotel room, just to get an idea of the job. I went back for a work trial a few days later and was offered the job. I would say that the downsides were on the HR side; I was not told in the interview (or even after the offer) what the pay would be, my trial was a full day - which I felt to be long considering that a job offer at this point is not definite, nor what my working hours would be. The company seem like a fair place to work for though, so I don't have too many complaints!