I applied through an employee referral. I interviewed at Matrix (Basingstoke, England) in Jan 2026
Interview
They advise the pre-interview assessment takes 30 mins which is NOT true. It took around an hour and involves spot the difference questions (around 5) then 2 written answered questions and finally recorded speaking questions with your camera on.
Interview questions [1]
Question 1
Can you tell me about a time you had to work with sensitive data.
I applied online. The process took 3 weeks. I interviewed at Matrix (London, England) in July 2024
Interview
The interview process begins with an introductory call from the talent team to discuss your background and motivations. This is followed by a panel interview with experienced Senior Customer Success Managers, who explore your skills, experience, and cultural fit within the organisation.
Interview questions [1]
Question 1
How would you handle an issue with difficult team member?
I applied online. The process took 3 days. I interviewed at Matrix in Apr 2025
Interview
There was initially a typing, summary and excel assessment to complete before moving on to the next step which was an interview with the team manager. All was well explained and I was made to feel comfortable and felt at ease.