I applied online. The process took 5 weeks. I interviewed at Maximus (Boise, ID) in July 2014
Interview
Hired in a large group atmosphere, herded us like cattle, took one month before they did the drug test, back again for more prep, every single person is hired as long as they pass the drug test, give high ensentives if you can get more people hired who stay more than 90 days such as 100-400 dollars.
Interview questions [1]
Question 1
Very poor training, cannot have any feelings towards consumers and are often told that the consumer will call back and eventually be helped. Anyone who truly cares about people will have a hard time working for this company. Software seems to be constantly upgraded with no training on how to use it and websites always have technical issues
I applied it was easy they called me for phone interview and heard back within 1-2 days. I applied it was easy they called me for phone interview and heard back within 1-2 days
I applied online. I interviewed at Maximus (Lynn Haven, FL)
Interview
Easy. Simple. Prepare for interview with sample questions and practice answers for a CSR at Maximus. Be yourself and provide personable answers rather than some that you’ve copied from someone else online.
Interview questions [1]
Question 1
Tell me about a time I handled a difficult customer and what I did to change the customers presentation on the company.
Pretty straight forward. First they had a little presentation set up. Was a group with 3 recruiters. After the presentation you have a one on one interview with one of the recruiters. They asked 6 questions, 3 behavioral questions and 3 tech questions.
Interview questions [1]
Question 1
Tell me about a time you've had to deliver unfavorable news to a customer and be specific.