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      Merchants

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      Customer Care Agent Interview

      30 July 2022
      Anonymous employee
      Cape Town

      Other Customer Care Agent interview reviews for Merchants

      Customer Care Agent I Interview

      23 July 2025
      Anonymous employee
      Sandton
      Accepted offer
      Positive experience
      Accepted offer
      Neutral experience
      Average interview

      Application

      The process took 1 week. I interviewed at Merchants (Cape Town) in Dec 2021

      Interview

      Good Interview Just wish we did not have to do it over WhatsApp. Met amazing people there when doing the interview but just confused with the questions they asked. None of them actually applied in the job you are applying for. Still a good company with great people.

      Interview questions [1]

      Question 1

      Where do you see yourself in the company?
      1 Answer
      2
      Easy interview

      Application

      I applied through an employee referral. The process took 1+ week. I interviewed at Merchants (Sandton) in Feb 2024

      Interview

      Over the phone. An hour max. Called me while at work and I scheduled a call for an hour later. Then they called asked standard questions and the difference between credit and debit card. Passed the interview. Onboarded the next week.

      Interview questions [1]

      Question 1

      What is the difference between credit card and debit card.
      Answer question