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      Metsä Board

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      Customer Service Interview

      29 Apr 2020
      Anonymous interview candidate
      Declined offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at Metsä Board in Apr 2020

      Interview

      A video call with HR and department leader who briefly presented the tasks and excused himself due to another upcoming meeting which left me with the HR round. HR literally pressed herself to a smile over the phone which sounded ridiculous and it was obvious she was reading off the script. Both showed up and expected a candidate to take over the talk without even introducing themselves. My questions were not fully answered - the team lead literally cited a phrase published on their website - my leadership is demanding. If that's he's got to say about how he leads people, that was one of the red flags.

      Interview questions [1]

      Question 1

      What did you want to become? When and how did you improve processes? What is the difference between service and excellent service?
      Answer question
      2