Michaels Custom Framer Manager interview questions

We went to the classroom, very awkward and silent. The whole thing was about 45 minutes long with repetitive questions. Awkward silence, and the overall impression was i didn't get the job.

Questions about what you would do if...based on handling situations with customers in order to give customer satisfaction. Settling disputes and winning them over to return. Issues and any number of problems solved with flexible and creative problem solving skills.