I heard from a rep after a few a days of submitting my resume and application. Within that week was scheduled for another follow up interview and call. The interview was a combination of questions, talking through my background and experience and listening to some clips of a call and what would be a typical conversation in the day to day.

Had a recruiter reach out to me and ask me a few questions. Went over some of the job description and then from there set me up for another interview. This one was more formal and was longer than the first call but was only about 30-40 minutes. Mainly getting some background about you and seeing how you would handle the job