Online, very basic questions just getting to know you and a bit about your previous experience. They were clearly just looking for people who could function in a social environment, nothing too tricky.
Telephone interview and in-store assessment. Telephone interview was more a chat and along about availability. In-store assessment, we were asked to choose an outfit for a friend and explain what we chose and why. Then shown around the store and introduced to other staff members. Didn't feel like an interview at all, more like an introduction.
Shop floor activity with other interviewees. A manager will monitor you performance over a 10/15 minute period whereby you will interact with customers and tidy the store. It is a simple task to judge your ability to work in retail