I applied online. The process took 2 weeks. I interviewed at NEXT in June 2019
Interview
A simple and quick process. Initial phone "interview" was more of a friendly chat, then invited to in store interview. This was also very relaxed and casual, mostly for the employer to gauge whether you're a good fit for a customer facing roll.
Interview questions [1]
Question 1
Choose a celebrity and then put together an outfit for them.
What's your biggest achievement so far?
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
I applied online. The process took 3 weeks. I interviewed at NEXT (Havant, England) in Apr 2026
Interview
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service