- 4(!) stage interview process. It's like they were looking to find a new crew member for the Moon landing module at NASA but in the end you just end up with NUMA recovering some guests on Earth. - The entire process took(stole) 2 months from my life. After the last interview(bar raiser) with the CEO I was told to receive an answer within 1-2 days. It took them eventually 21 days to finally deliver a "no". - Recruiter was super nice, helpful and kind(I can only hope one day she can work for a proper company where her skills are acknowledged and appreciated), TL and Head of HR as well. - CEO introduced himself as a member of a hotel owning family who spent his first 18 years living in a hotel-Who. Would. Guess. Instant "one of us" typa bonding right there... He was late for the interview and finished it earlier. When I told him I have many questions about the company at the last stage of our interview He clearly indicating a rush allowed me graciously to have 2 questions. (note: this bar raiser was sold on me to prepare myself with as many question as possible...turned out CEO received a different memo). Despite my bar raiser invitation that stated no(further) technical questions and should have only "covered culture fit and culture add" the CEO practically had solely technical questions. This understandably surprised me somewhat however caused no issues since I had already answered same/similar questions during the previous 3 rounds (apparently the CEO had zero information about these interviews or/and is clearly into micromanaging). According to the feedback from the recruiter the CEO felt that I was jumping in and out of topics(some of which by then I had to repeat for the 4th time against my expectations hence one might tend to jump in and out). This allegedly made him worried about how I would handle a difficult guest... somewhat of an opaque cause and effect reasoning might be detected there. Since I spent more than 2x as many time in CS-senior position included- than Numas entire existence, I do hope I could possibly somehow overcome the excitement of such "challenging" situation...as I successfully did in the last decade or so. Moreover this whole ordeal was after I had already passed with flying colors an hour long in depth case study with simulated calls/complaints with an employee who was- I would assume- specifically chosen based on her relevant skills and experience on this field to test me and who specifically highlighted my well structured approach... I find a bit strange to (re)examine a candidates CS abilities during the very last interview. Due to the CEOs well grounded and professionally objective worries they contacted my previous employer for reference(which btw had already been provided to them in paper, stamped and signed) but they refused to provide any feedback to them due to GDPR so they decided not to go further with my application...References are provided in written and not by phone(should be pretty clear to any HR personnel). It looks like they were looking for an excuse to explain a decision that pretty much lacked any logical, objective reasoning. Going through 4 different interviews should be more than enough to be able to reach a solid conclusion and certainly it should not take 3 weeks to provide a vague, negative feedback(no heads-up, time frame or any explanation was provided during the 3 weeks to explain such delay). This company lacks time management, communication, reliable hiring process and showcased a clear lack of respect towards the candidates time and efforts. - A complete waste of time regardless of the hiring decision. One just needs to take a closer look of a company's hiring process and their way of handling their candidates to understand how they will intend to provide guest experience...Anyone(including any "guest") is probably better off without such "special" "experience" unless you fancy lengthy "recovery". Biggest takeaway: run If a CEO is directly involved in CS hiring instead of relying on professionals hired by him or If they think that a 4 round interview is needed (rather than its a waste of time and a clear sign of inefficiency)and he s into listening swedish house mafia...ok this last one might just explain all. All that being said, If any recruiter out there can picture me providing excellent, informative, enjoyable, well reasoned and structured, on the point, sharp guest experience based on this review, feel free to reach out to me :D