I applied online. I interviewed at National Citizens Advice
Interview
A friendly interview process, held virtually. Questions were often about motivations to volunteer at Citizens Advice, and also how I would approach example situations, and remain impartial in line with their values.
Interview questions [1]
Question 1
How would you communicate with people who do not share the same opinions as you?
They asked questions you wouldn't expect, which caught me off guard. There are quite a few questions to go through and it takes about an hour. They were mainly behavioural and tried to get a sense of who you were as a person to see if you aligned with them, instead of talking about your past experiences.
Interview questions [1]
Question 1
Tell me about a time where you have made a positive impact of change in your life - could be at uni or in your personal life or professional
I applied online. The process took 4 weeks. I interviewed at National Citizens Advice (London, England) in Mar 2026
Interview
There was an online interview asking a range of questions including knowledge about the history and importance of citizens advice. Some other questions included asking about potential issues in your community.