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      Nationwide interviewsNationwide Customer Care Representative I interviewsNationwide interview


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      Customer Care Representative I Interview

      26 May 2016
      Anonymous interview candidate
      San Antonio, TX
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Nationwide (San Antonio, TX) in Apr 2016

      Interview

      After applying online, I was contacted a few days later to complete an online portion that was a simulation-type process. About two days after that, I received an email requesting a phone interview. The phone interview was completely automated and asked basic questions about myself along with two or three behavioral questions. A few days after the phone interview, I was contacted by phone to come in for an in-person interview. I was taken to a room where two people questioned me (one was typing all of my answers). I then switched to a different room where two different people questioned me with different questions (one typing my answers). They were very good about keeping you at ease and were very nice. The whole process took about 30 minutes and wasn't bad at all. I definitely recommend researching the company's history and mission statement. Also, be prepared to be asked a lot of situational/behavioral (STAR-formatted) questions.

      Interview questions [5]

      Question 1

      Tell me about a time when you could have performed better.
      Answer question

      Question 2

      Why do you think you're the best candidate for this position?
      Answer question

      Question 3

      Tell me about a time that you went above and beyond.
      Answer question

      Question 4

      Tell me about a time that you had to learn a lot of new information in a short amount of time.
      Answer question

      Question 5

      Tell me about a time that you had to deal with an upset customer.
      Answer question
      1