I applied online. The process took 3 weeks. I interviewed at Nespresso (Los Angeles, CA) in July 2015
Interview
Phone interview took about 20 minutes asked me scenario type questions and some behavior type as well. Said some one would call me if I would be considered for the position.
Interview questions [1]
Question 1
What would you do if you had a unhappy customer situation and how would you resolve it ?
zoom interview with hr first (ard half an hour for basic info of you) and then face-to-face interview with direct managers (ard an hour), and they asked quite a lot of questions
Interview questions [1]
Question 1
What do you think you can help to grow the business
I applied online. I interviewed at Nespresso (Bethesda, MD) in May 2017
Interview
Four phone interviews and one in person interview. Phone was with an assistant, the District Manager, regional manager, HR regional director and national retail store manager. 30 minute or longer phone calls and very detailed. After the last interview she said I did not have the required 2 years assistant store manager experience and was therefore not qualified and did not know why I had been interviewed and continually put through to the next round. A waste of everyone's time.
Interview questions [1]
Question 1
Previous experience, how have handled situations, leadership experience
I applied through a recruiter. The process took 2+ months. I interviewed at Nespresso (San Diego, CA) in Jan 2016
Interview
Three separate Interviews recruiter, district, and regional. All stated I was a good fit. Recruiter asked me to wait two weeks for next step with HR, that they felt I would be a great fit. Then all communication stopped after second week. No response to emails or phone calls. Great first impressions to very unprofessional.
Interview questions [1]
Question 1
Tell me about a time that you had a challenging employee. how did you handle it.