I was contacted by a recruiter who was very detailed and scheduled me for pre-interview in their office. The only time I could come in was 5:30 pm and was easily accommodated. There is no wait time and was taken as soon as I walked in. They went over all the paper work, went over any questions I had with the facility I was applying for. During the interview they cover NSS policy and procedures , shifts, call out protocol . It was a quick and pleasant experience. Love the girls in the office. I believe I met with Jane who was very friendly and accommodating.