I was early and waited for my appointment. I was very sick but they appreciated me coming in while sick. They were so nice and understanding I am a felon and was very honest about that and she told me to not label myself as a felon and she said everyone makes mistakes you just have to move on. So that was a really nice thing to hear. The atmosphere was awesome everyone seemed happy happy workers happy costumers all around lively and happy place to be.they asked me a number of questions like what I need from them I just told them understand i have kids and they are my world so if there is an emergency they always come first. They were very nice and it sounds like a good thing they said they would call me soon and my fingers are crossed until then!