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      Northwell Health

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      Customer Service Representative Interview

      15 Jan 2016
      Anonymous interview candidate
      Melville, NY
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Northwell Health (Melville, NY) in Nov 2015

      Interview

      I applied to lij for a customer service position in August 2015. I received an email in Sept to call to set up a phone interview with a recruiter. The phone interview was simple she asked why I wanted to leave my current position and told me more about the position I applied for, hours, benefits, salary. She told me that someone would be in touch with me to set up an interview. In Nov 2015, 2 months later, I received an email with an interview time and location, they didnt give me an option on which day to pick. I got to the interview 15 mina early, it was at a call center, they were interviewing all day. I checked in with the receptionist which was extremely nice. My first interview was with a department manager, it was more like a conversation not like an interview, we just discussed my experience, but i was told by the recruiter this was a full time position and I get there and its per diem position, i continued with the second interview with the main manager and he was very apologetic that he wished the recruiter would have told everyone the position was per diem especially to the people that currently have jobs. It was a good interview but i wish i didnt take off work for it

      Interview questions [1]

      Question 1

      If I hit the lotto what is the first thing Im doing
      1 Answer
      1

      Other Customer Service Representative interview reviews for Northwell Health

      Customer Service Representative Interview

      23 Feb 2021
      Anonymous employee
      Accepted offer
      Negative experience
      Average interview

      Application

      I interviewed at Northwell Health

      Interview

      Very poor communication and follow up. Phone interviews were set but the HR dept did not show up for the interviews. I was told they are in transition but that doesn't completely explain how disorganized the hiring process is.

      Interview questions [1]

      Question 1

      Two different interviewers. First interviewer screened for experience. She was enthusiastic and forwarded me to the second step. Second interviewer set a Sunday afternoon weekend phone interview with a log on code for a 15 slot. I sat on the site at the allotted time waiting. The Northwell HR interviewer never showed up nor responded to emails. I received an email a week later with time slots for 15 minute interviews this time for weekdays in the evening from 7pm-11pm. Very odd interview hours. I was offered a position with a start date but there was no follow up. The job never materialized.
      Answer question
      1

      Customer Service Representative (CSR) Interview

      22 Jan 2021
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Northwell Health (New York, NY) in Jan 2021

      Interview

      Applied through Glassdoor and received an initial response within a few days. First completed an automated chat asking basic questions about my expectations for the job. Received a call to schedule a video interview within an hour of finishing the automated chat. Video interview happened a couple days later, asking basics about my past working experiences and explaining the job in greater detail. I was offered the job during the video interview and was explained the next steps (Including: a physical, drug test, background check and proof of vaccinations). A very fast response rate and the onboarding process has been swift as well. Overall I'd say just be honest with your interviewer, look presentable and do a little research on the job expectations before the interview.

      Interview questions [1]

      Question 1

      Why did you leave [enter previous workplace here]? Will you be able to commute to [enter location] for onboarding/training? Are you okay to work [enter work hours]? Will you be available to work weekends?
      Answer question
      1

      Customer Service Representative Interview

      5 Dec 2017
      Anonymous employee
      Huntington, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 1+ week. I interviewed at Northwell Health (Huntington, NY) in Nov 2017

      Interview

      Had a call from the recruiter. She was very polite n straight foward, got scheduled for interview the following two days which was Friday. Went through 2 stages of interview.

      Interview questions [1]

      Question 1

      How would you handle a furious customer
      Answer question
      4