OE Federal Credit Union MSR I Interview Questions

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OE Federal Credit Union

Interviews

MSR I Interview

2 June 2021

Anonymous employee

Accepted offer

Positive experience

Other MSR I interview reviews for OE Federal Credit Union

MSR I Interview

17 Feb 2017

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

The process took 2 weeks. I interviewed at OE Federal Credit Union

OE Federal Credit Union interviews OE Federal Credit Union MSR I interviews OE Federal Credit Union interview

Interview

Human resources reaches out to you for a phone interview. Then you go in meet in person with the branch manager and a regional manager. If they like you you get a call from human resources and a offer letter in the mail that has to be signed and sent back within three business days.

Interview questions [14]

Question 1

What interests you about this particular position?

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Question 2

What motivates you to do your best work?

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Question 3

How would you describe the type of relationship you have with your coworkers?

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Question 4

Describe a situation in which your manager was not available any problem arose that needed immediate attention. How did you handle it?

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Question 5

Sometimes we have jobs or projects that change midstream. Tell me about a time when this happened to you and how do you deal with it?

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Question 6

We have all experienced something "slipping through the cracks". Tell me about a time when this happened to you. What did you do about it? What did you do about preventing it from happening again?

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Question 7

What do you do when you're faced with the problem and you cannot solve within your unit or team? Share an example.

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Question 8

What lessons have you learned about keeping the customer satisfied? How did you learn them? Give an example of how you learn one of these lessons.

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Question 9

Give an example that illustrates how you use fact-finding skills to gather information to solve a problem.

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Question 10

Tell me about a time when you were required to turn in what you felt like was not your best work. What was the situation? How did it make you feel?

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Question 11

Have you ever had a feeling of frustration and impatience when dealing with a customer? What was the outcome of that situation?

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Question 12

Tell me about the systems and processes that you use to ensure a good follow up. Walk me through the follow-up steps of a recent project or assignment.

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Question 13

Do you have any questions for me?

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Question 14

What is your availability? How much notice do you need to give to your employer?

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OE Federal Credit Union

MSR I Interview

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