My first interview was via phone with Mollie from Instant Impact on the 9th June, that probably lasted 10-20 minutes. It was just a brief ‘get to know me’, to check I was really interested in the role and what my previous experience entailed. After this we scheduled a Skype interview for two days later, where Mollie asked me questions about my interest in Octopus specifically, why this role in particular and some more questions surrounding my experiences. She kept it really conversational, and she definitely made me more curious and looking back, I feel so lucky to have had Mollie working with me! Next, we scheduled an interview with Octopus for the week later, and Mollie gave some really good pointers with the types of things we may talk about. My interviewer was so incredibly welcoming! The interview was conversational and organic, whereby he drew questions from my previous responses and it gave me the opportunity to really talk through what it was about this position at Octopus that interested me and my relevant skills. Questions centred on competency, such as, where I had gone above and beyond for customers and also on why customer service. After this I completed two psychometric tests; verbal and numerical (it can be daunting – but give yourself the best chance by practicing!) Finally, I had my last interview with an operations manager, which involved questions about Octopus, how I’ve given and received feedback, how my old manager would describe me – this interview lasted around 45 minutes. I really enjoyed this interview, I was put at ease, again the questions flowed well into my responses and vice versa. I left the interview really wanting the job! I was offered the job a week after my final interview. It has been a fantastic experience, everyone I’ve spoken to from Mollie at Instant Impact to the operations manager have been wonderful.