I applied online. The process took 1 week. I interviewed at Okta (Atlanta, GA) in Feb 2017
Interview
1. Brief Screening w/ Recruiter
2. Call with Direct Manager
3. Call with Someone in the Senior CSM role currently
4. Call with Director of Customer Success
I prepared well for the interviews and was able to get to the 4th round. I was confident in my core experience in the SaaS Enterprise Customer Success arena, but ultimately the Director primarily said I didn't have enough Identity Access Management experience. I did have some experience with SAML SSO and I am extremely knowledgeable of the concept, but they're going to weed out for as many pure real world examples that you can provide, so stay away from hypotheticals.
Everyone was nice but it was down to business for the most part. No small talk, be ready to go. There were some challenges getting the fourth round locked down on the calendar, and then he called me almost 10 minutes after the scheduled time and was kind of rushing to get off in 20 minutes (maybe he had made up his mind pretty quickly?).
I would say do some research into the company and determine if you want to pursue. The product is really solid. The Senior CSM role is a highly coveted role, and they seem to do it right at Okta.
I also think there may have been some concerns about cultural fit, but that was not explicitly stated. With that said, the process alone definitely prepared me for interview processes to come, so it's all good.
Interview questions [1]
Question 1
I didn't get a chance to look at your resume, tell me about yourself?
Tell me about how you did XXX? (This was a follow on for a number of questions. You have the ability to set the tone, so be mindful of how you lay your foundation, because the interviews will build off of the foundation that you set with them. That seemed to be a theme.)
How hands-on are you willing to get?
I applied through an employee referral. The process took 3 weeks. I interviewed at Okta in May 2022
Interview
After the first interview with the recruiting team, they let me know the manager who’s team I would be interviewing for was going to be on leave. The first two interviews were great. After the presentation round (final round) they the interview panel let me know they didn’t know what the manager on leave was looking for for her team which made me feel this process was a waste of my time.
Interview questions [1]
Question 1
First 2 interviews were questions around the job and your experience.
Presentation is definitely tailored more for someone who works within the company. A lot of research and a lot of time is needed if you don’t work within the company.
The process took 5 weeks. I interviewed at Okta (Washington, DC)
Interview
The process was typical for larger SaaS companies. 3-5 weeks. Several 1:1 interviews with various people ending with a final round presentation. Recruiter(s) were not always the most responsive. I had to check in and follow up first more then I would have liked. But the experience overall was positive.
Interview questions [1]
Question 1
Several situational questions. ex. What’s an example of a time when you had to overcome an obstacle with a customer. How did you get through it. What was the resolution.