I applied online. The process took 1 week. I interviewed at Optum (Eden Prairie, MN) in Sept 2021
Interview
They started off asking me about my previous experience and then asked specific questions about what I had done in the past when XYZ happened. They were very open to questions and were easy to talk to.
Interview questions [1]
Question 1
Who was the most challenging customer you have encountered and how did you make the person happy?