I applied online. The process took 2 weeks. I interviewed at Optum (Brandenburg Station, KY) in June 2023
Interview
Easy panel interview using star process. First asked about your own experience and then put you into situation scenarios. There were 2 or 3 managers listening in. They were not intimidating. I did have to pass an interview with a recruiter first
Interview questions [1]
Question 1
They asked about how your experience would help turn around a bad customer experience