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      Customer Service Representative Interview

      7 June 2025
      Anonymous employee
      Concord, CA
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Optum (Concord, CA) in Aug 2024

      Interview

      This was not a typical interview process. I applied about 30 times before I had the opportunity to do an interview. After applying I was invited to take an assessment. A few weeks later I was then invited to submit a one-way video interview. The "interview" consisted of some written questions and about 4-5 recorded questions to answer. I had the option to re-record the answers an unlimited number of times. Personally, I would rather have talked to a person instead of recording a video, I just find the process very awkward and impersonal. About a week later I missed a call from the recruiter to let me know I was hired. I called and emailed back right away but did not receive a response until 2 weeks later with the same phone call and I answered. I was informed that I was hired pending a drug screening and background check. The most stressful part was finding a clinic that was open within the time frame I was given, which was within two days of receiving the notification. The clinics had the wrong times posted online. I scheduled my drug screening and showed up for my appointment and the clinic was closed for a 2 hour lunch break and didn't offer screenings after 3pm. The same thing kept happening at every clinic I tried and I had to request an extension from my recruiter.

      Interview questions [2]

      Question 1

      Tell us a difficult customer or client you've worked with and how you resolved their concerns? -(this is word for word what the "question" was, poor grammar and all)
      Answer question

      Question 2

      How do you learn how to use new technology and what help/support do you usually need?
      Answer question

      Other Customer Service Representative interview reviews for Optum

      Customer Service Representative (CSR) Interview

      18 May 2026
      Anonymous interview candidate
      Makati City
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Optum (Makati City) in May 2026

      Interview

      We will begin with introductions and discuss the specific details of the role. Next, we will assess your language skills through a brief casual conversation, and we will conclude the session with a realistic mock customer support call simulation.

      Interview questions [1]

      Question 1

      if I agree to the salary for the role?
      Answer question

      Customer Service Representative Interview

      15 Nov 2025
      Anonymous employee
      Florida City, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Optum (Florida City, FL) in Nov 2025

      Interview

      First had an assessment, then a pre recorded interview, lastly live interview. The process was easy and felt confident with interviewer. They give you step by step to be successful through the process.

      Interview questions [1]

      Question 1

      Tell me about a time you managed a difficult member.
      Answer question

      Customer Service Representative Interview

      15 Oct 2025
      Anonymous interview candidate
      Eden Prairie, MN
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Optum (Eden Prairie, MN)

      Interview

      Not flexible - this particular process did not have flexibility of methods to complete the interview. It was ableist intrinsically. And they need more flexibility in the assessment process. The process itself was prohibitive.

      Interview questions [1]

      Question 1

      I don't remember. It wasn't a verbal process, it was a service call test.
      Answer question