the hiring process was with one of the managers. She explained the position to me in detail and also explained to me that in order to provide a great service to the patients there are times that the patients are irritated and that speaking in a positive tone will make the ordering process go smoothly. The interview process was smooth. It lasted only 20 minutes. The interviewer just looked at my resume, asked me a few questions about my last employment and told me that Human Resources will be in touch.