Conversation with the manager over the phone to talk about the job and the job description and the job requirements and more. Explained the role and asked my experience. Asked about previous jobs and volunteering work.
Interview questions [1]
Question 1
My experience, interests hobbies local community and sport
One in-person interview at the shop. They asked about why I wanted the role and about my availability. They gave a tour of the shop. I met some of the other volunteers working there.
I applied online. I interviewed at Oxfam (London, England) in July 2024
Interview
I got an email inviting me for a short phone interview. The call was pretty straightforward and lasted about 10-15 minutes. The store manager asked me why I wanted to work for a charity and whether I was familiar with their mission. I told them about my previous customer service experience and why I thought working in a charity store would be meaningful. They also asked about my availability and if I was comfortable working weekends or evenings.
Interview questions [1]
Question 1
How would you handle a situation where a customer is unhappy with an item they purchased from the store, especially considering we are a charity organization with limited resources for returns or exchanges?
I applied online. I interviewed at Oxfam (London, England) in Mar 2024
Interview
Great and really professional and seemed a really friendly place and well organised.......they seem to take on a lot of volunteers.......and some stay and come leave but always a great experience
Interview questions [1]
Question 1
They asked general customer service based questions