The process took 2 weeks. I interviewed at PENNYMAC (Plano, TX)
Interview
Disclaimer: I interviewed during the Covid-19 pandemic so the process I went through was not the norm.
Filled out application Sunday night, received email to complete a quick assessment Monday night....Tuesday
I received an email request for a zoom meeting for that Friday.
I was asked standard questions about my background, my experience dealing with unhappy customers and ways I helped out my peers. Interview lasted about 30 minutes, and I received a call a week later to offer me the position. Once I accepted the offer a complete background check was performed(which took about 24
hours). In all from application to offer it took about two weeks.
Interview questions [1]
Question 1
Tell us about a time you had to deal with an unhappy customer.
I started with a staffing company that arranged the interview. It was one video interview with the VP and an operations manager. The whole process lasted 2-4 weeks from contact to offer.
Interview questions [1]
Question 1
Why do you think you would be our best candidate? Tell me about a time you were able to meet a strict deadline?
I applied through a recruiter. The process took 1 day. I interviewed at PENNYMAC (Plano, TX)
Interview
It was a zoom video interview. Easy interview process. Easy interview questions. Do no fret about it. The two ladies that asked me the questions were nice as well. Make sure to look presentable off course.
I applied through an employee referral. The process took 2 weeks. I interviewed at PENNYMAC (Saint Louis, MO) in Dec 2021
Interview
I had an initial phone interview, and then a second via zoom talking to two managers, overall a very easy and straight forward interview that each lasted about 30 minutes. Was told I was a great fit
Interview questions [1]
Question 1
They were asking alot about customer service skills