I applied online. The process took 3 months. I interviewed at Patchstack in May 2024
Interview
This interview had 4 steps.
1. Meet with HR
2. Skills Test (How you would respond to customers and creating a short step-by-step article)
3. Interview with Manager
4. Team Interview
Everyone was really friendly and HR communicated with me very well throughout the process. The interview was conducted via Google Meet. I applied May 15th, got a request from HR a week later to do a phone screening. This was a vacation period for most of the people in the company, which is why the process took longer.
Interview questions [1]
Question 1
A lot of the questions were the basic kind you'd expect in any customer support interview: Questions about your experience, how you'd deal with frustrated customers, ect.