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      PatientPoint

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      Technical Support L2 Interview

      9 May 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at PatientPoint

      Interview

      Interviewing here just sort of made me feel stale. It’s possible end users might half use the product but it’s not innovative like they claim and they only use it cause it’s free - so less than half decent business model from that perspective. The later stage interviewers were ok but didn’t necessarily make me feel like I would be inspired to be better and excited to show up for work every day. That’s a reflection on the role and company and not them. Communicating with this team was a 0.2 / 10. I feel dumber for prepping and taking the time to speak to this company. It took them 2-3 days to coordinate interviews after dates were provided. Really inconvenient and unprofessional. Around 3-4 weeks to make it to the final interview which was only the third interaction but the delays in communication to schedule interviews and receive updates was really all I needed to know about this place. The first call for the initial interview only lasted 5 minutes. Didn’t seem like she was thrilled to be working that day but she said she was going to set up my follow up interview but suggested I apply for the Account Executive position because I have account management experience. Ok sure. So she sent over an assessment (one of those silly personality assessments) and then replied that I did not pass. BBQ chicken. Then I proceeded to interview for the role I actually applied to. I won’t necessarily say I am so overqualified but I have been in more senior level positions working with higher profile clients with more complex tasks and more technical software. Not sure why the job isn’t remote for how simple (for lack of better word) it seems. Reached out to 4 people I was in contact with a week to two weeks after my final interview. None replied. I assume it was a directive but obviously coming from someone who is not suited for the role they are in. Would have preferred to decline an offer but they just never followed up. So I left a voicemail after a few weeks with the initial interviewer to let them know it would be somewhat professional and decent to give me an update. This isn’t a place I’d want to work. If you do get an offer just be aware it could be because they just managed to get lucky and coordinate a successful process and not that you were impressive enough to land it among tough competition. Both second and third round interviewers got to a point early in the call where they said they had to ask questions and read them off a paper. Most of them were the same on both calls. I would write out the timeline of my communications but not worth my time. UPDATE: yesterday the person I left a voicemail for got back to me. She said she would reach out to the team to give me an update and that there were 6 openings and a lot of applicants. A few hours later I got a call from another recruiter letting me know she apologizes and that my application “fell through the cracks” but that there were only positive remarks from the manager and director on my interview. However, she said they hired an internal employee for the position today. I am sensing that is a cop out. For some reason it feels like a fake excuse and they don’t have a reasoning. I suspect they might just be interviewing people without a true open position(s) to fill. I noticed they reposted the same position I applied to (two months ago) on LinkedIn (ten days ago). So I’m not sure what is going on? Based on the call I received they should have extended me an offer if they are still hiring. Overall, two months later due to my proactive outreach they informed me my application fell thru the cracks after I made it to the final round. She said the door is always open but I am 100% not willing to waste my time for the reasons above. I would rather work at Arby’s.

      Interview questions [2]

      Question 1

      If I was on the phone with someone who was having a bad day and they weren’t listening to me, how would I handle that?
      Answer question

      Question 2

      Difference between dynamic and static IP
      Answer question
      avatar
      PatientPoint response
      2y
      I'm sorry to hear about your negative experience during the interview process for the Technical Support L2 position at PatientPoint. Your feedback is valuable, and we take it seriously as it helps us identify areas for improvement. We apologize for any inconvenience or frustration you experienced during the process, especially with communication delays and lack of follow-up. We appreciate your patience and understand your disappointment with the outcome. PatientPoint aims to provide a positive and professional experience for all candidates, and it's clear that there were areas where we fell short in your case. Your insights will be taken into consideration to make necessary improvements in our hiring process. Thank you for sharing your feedback, and we wish you the best of luck in your job search. If you ever reconsider or have any further questions, please feel free to reach out.