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      Podium

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      Customer Success Manager Interview

      28 Feb 2017
      Anonymous interview candidate
      Lehi, UT
      No offer
      Positive experience
      Difficult interview

      Application

      I applied through other source. The process took 1 week. I interviewed at Podium (Lehi, UT) in Feb 2017

      Interview

      Initial phone screening interview with recruiter. This conversation was about culture and qualifications. Basically checking the boxes on the job description requirements. She passed me along to the hiring manager. Initial phone interview with the hiring manager to determine fit and compatibility with job functions. In person interviews with hiring manager, another manager in the same department and the CEO Eric. Hiring manager described philosophy and asked questions relating to my experience, how I solved problems similar to what they are looking for and asked follow up questions. Other manager drilled down much more into situation based questioning, "I had this experience... tell me what I did wrong." Or "Tell me a time when you..." insert customer problem here. Interview process was quick, within a week start to finish, but I would definitely say it was thorough and they got to know me and I got to know who I would be working with, and what I would be working on. I dressed in a suit for the interview, but that was definitely over dressed. The hiring manager even remarked that he wished he would have said something, "we're pretty casual around here."

      Interview questions [3]

      Question 1

      Why do you want to work for Podium?
      Answer question

      Question 2

      Why are you leaving your current role?
      Answer question

      Question 3

      I had this experience with a client (tells experience), now tell me what I did wrong.
      Answer question
      1

      Other Customer Success Manager interview reviews for Podium

      Customer Success Manager Interview

      13 Apr 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Podium in Apr 2026

      Interview

      Process starts with a screening call with HR, followed by interview with hiring manager, then case study, which was presented to hiring manager and director in a final round interview.

      Customer Success Manager Interview

      26 May 2026
      Anonymous interview candidate
      Melbourne
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Podium (Melbourne) in Jan 2026

      Interview

      Didn’t get through to hiring manager but recruiter is easy to talk to and prompt with outcomes. Was not waiting for long periods of time without a response from the employer and company

      Interview questions [1]

      Question 1

      What KPIs did you work with and how are you with them
      Answer question

      Customer Success Manager Interview

      27 Oct 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Podium

      Interview

      I had a phone screen scheduled with a confirmation email and automated reminder, but the recruiter never called or responded to my follow-up email inquiring about the status of the interview. This level of unprofessionalism is disappointing from a global organisation. Candidates invest significant time and energy preparing for opportunities, and deserve basic courtesy and clear communication throughout the process. This experience raises serious concerns about the company's organisational culture and respect for prospective employees. I would strongly encourage the recruitment team to implement better communication protocols to prevent leaving candidates in limbo.