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      Customer Success Manager Interview

      12 Oct 2025
      Anonymous interview candidate
      New York, NY
      No offer
      Positive experience
      Easy interview

      Application

      I interviewed at Postscript (New York, NY) in Aug 2025

      Interview

      Had a nice chat with a recruiter. Ultimately they wanted to go with someone with more ecommerce experience, which I understand. It seemed that I had all of the skills they were looking for including retail experience.

      Interview questions [1]

      Question 1

      Tell me about your work history.
      Answer question

      Other Customer Success Manager interview reviews for Postscript

      Customer Success Manager Interview

      6 July 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      The process took 4 weeks. I interviewed at Postscript

      Interview

      Five rounds of interviews: recruiter >VP > hiring manager. Two part final round interview: #1: presentation with a second manager and VP #2: (to see if I wad a fit for culture and diversity) with a third manager and someone from compliance (?). Stressed during the entire process they were looking for a particular skill set their team was lacking and my (very extensive) experience set me above other candidates. Said ecomm experience wasn’t necessary particularly because I’ve worked 10+ yrs in martech and fintech. Continually asked if there were any hesitations with possibly hiring me and was always told no. The follow up email was incredibly condescending and contradicted pretty much everything that was conveyed to me throughout the month long interview process.

      Interview questions [1]

      Question 1

      How did you diffuse a situation where a customer was upset? What steps did you take and what was the outcome?
      Answer question
      4
      avatar
      Postscript response
      3y
      Thank you for taking the time to share your experience, although I am sorry to hear it did not end well. Please note, we are always happy to provide direct feedback (via zoom or phone), so if you would like to discuss anything in more detail, please do not hesitate to reach out to your recruiter. Good luck with your search!

      Customer Success Manager Interview

      20 Apr 2022
      Anonymous interview candidate
      Boston, MA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Postscript (Boston, MA) in July 2021

      Interview

      I interviewed with an in-house recruiter and then a team manager, both remotely. The first interview was more culture fit screening, and the second was more tactical questioning based on my experience, challenges I’ve faced, etc. They were both over Zoom and interviewees dressed pretty casual.

      Interview questions [1]

      Question 1

      Take me through your resume. How many clients did you manage at agency position?
      Answer question
      avatar
      Postscript response
      4y
      I am sorry to hear you did not have a great interview experience with us. If there is anything we could have done to make it better, please let us know.

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