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      Pratt Industries

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      Customer Service Representative Interview

      11 Sept 2013
      Anonymous employee
      Wichita, KS
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Pratt Industries (Wichita, KS) in July 2013

      Interview

      I received my first communication via email in order to set up my interview which took place approx. a week from that point. My interview not only included the HR manager but several department heads which was pleasantly surprising considering not many companies do that. I was pleased they wanted to determine if they could work with me as much as I wanted to know if I could work with them. It took about a week before I received a second email inviting me to come back for an interview with department managers and the GM of the location. Once again I was happy that so many people were taking part in a new hire interview process. To me this meant that teamwork and compatibility are important to the company and essential to the job function. After that interview it took another week before I received a formal job offer which I gladly accepted.

      Interview questions [1]

      Question 1

      There were no difficult or unexpected questions. Many of them were geared toward finding out if I had the personality and work ethic to perform the functions of the job.
      Answer question
      4

      Other Customer Service Representative interview reviews for Pratt Industries

      Customer Service Representative Interview

      13 May 2013
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Pratt Industries

      Interview

      To say the interview was a joke is an understatement. I was called within the day, after submitting my resume and asked if I could meet in half an hour to have a lunch interview. Despite the employer being 5 min away from the restaurant and me being half an hour away, they were still 10 min. late. While discussing the job, I was given generalities about the position (keying orders, helping customers etc) and what I'd be doing. When I asked what I other positions I could move into, I was told 'there's lots! Sales, design, customer service manager...lots of options'. The first questionable moment came when I asked if they utilized EDI for orders and was told that EDI was old technology and no one uses it anymore. After lunch I was asked to stop by the plant 'for just a few minutes'. That turned in to 2 1/2 hours as they looked for people to interview me and had me do more paperwork. During the next couple of weeks as I considered the job, I was called at all hours of the day asking if I'd decided yet. Even calls at 8 or 9PM. My questions were met with vagueness and 'I'll have to check on that...' And I'd have to follow up to get responses. I was told the facility ran 'lean, really lean!'. I wasn't told that meant most people do multiple jobs and are expected to.

      Interview questions [1]

      Question 1

      The questions weren't hard, they were very basic type questions and really seemed not to give much insight to the job or find out much detail about me and my experience.
      Answer question
      6