Applied online, was contacted by a recruiter from their HQ in California within a few days. Then met with three current employees at the Austin office in-person for about 30 minutes each. Next was a phone call with the Director of Customer Success, followed by an offer.

I would hesitate to work for this company unless you just need a job or are desperate. In my opinion, the reviews in the interview section provide a more accurate portrayal of the company than the reviews in the jobs section, which appear to be less genuine. During my interview, the recruiter forgot about me, and I had to inquire if she needed to reschedule. She joined the Zoom call 15 minutes late, was rude, unprofessional, and fake. Despite the bad start, I progressed through four consecutive interviews. The first interview was with a former loan officer who was full of himself and asked basic questions. In the next interview, I spoke with two support managers who seemed like they hated their jobs and it was making them hate their lives. The third interview, however, was with a friendly support manager who complimented my skills and hoped to see me again. Unfortunately, I received a rejection email, likely because the male interviewers did not share her opinion. However, I felt relieved, as some of the employees seemed deeply unhappy and only working for the paycheck. They appeared miserable and would leave the company if given the chance. I can't stress enough how sad some of these people seemed deep down.