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      Customer Success Manager (CSM) Interview

      4 Oct 2023
      Anonymous employee
      Baltimore, MD
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 5 weeks. I interviewed at Protenus (Baltimore, MD) in Sept 2023

      Interview

      Very transparent interview process, with essentially 5 steps: screening call with HR Generalist, Zoom interview with hiring manager, take home assignments, Zoom panel interview with team, and a Zoom interview with executive leadership. The process flowed well and the line of communication was always open for follow-up questions.

      Interview questions [1]

      Question 1

      Provide an example of a challenging client conversation and what steps did you take to de-escalate.
      1 Answer