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      PuffCo

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      Customer Service Representative Interview

      13 June 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at PuffCo

      Interview

      The interview team was friendly, engaging, and I genuinely enjoyed my conversations throughout the process. My primary frustration stemmed from the lack of communication following several rounds of interviews, including a panel interview that lasted more than three hours and involved multiple team members. After those interviews, communication dropped off significantly. Weeks of silence eventually turned into more than a month without any status updates, responses to my follow-ups, or indication of where I stood in the process. As a result, I was left completely in the dark regarding my candidacy. I understand that hiring processes can be lengthy and subject to change. However, given the significant time commitment involved, I would have appreciated some form of transparency regarding the timeline and status. Even a brief update would have helped set expectations and demonstrated respect for candidates' time and effort.

      Interview questions [1]

      Question 1

      Why do you want to work for Puffco
      Answer question

      Other Customer Service Representative interview reviews for PuffCo

      Account Manager Interview

      22 Aug 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at PuffCo

      Interview

      This was a couple years ago now, but I went through two separate interview processes with Puffco. The first time, I went through FOUR individual interviews, only to get denied with zero reason or follow-up. The second time (about a year later), I made it through the second interview where I mentioned I had been interviewed before. Everything was going great until I mentioned that. Then the next day they rejected me. Zero reasons or follow up. No professionalism whatsoever.

      Interview questions [1]

      Question 1

      They asked about my experience in the cannabis industry.
      1 Answer
      2

      Account Manager Interview

      4 May 2024
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 6 months. I interviewed at PuffCo (Los Angeles, CA) in Apr 2022

      Interview

      2 Round interview process. Received an email from the VP looking to set up a discovery call. The second call was with the team. The role was for an emerging market.

      Interview questions [1]

      Question 1

      Name a time you overcame a challenge at work.
      1 Answer
      1