Glassdoor users rated their interview experience at Quince as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Sales Associate and rated their interviews as the hardest, whereas interviews for Sales Associate and roles were rated as the easiest.
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Before the interview stage, you are asked to complete a short cognitive or assessment-style test to evaluate problem-solving, attention to detail, and how they process information—since the role is high-volume and metrics-driven. The interview with the recruiter is next and centers on how you handle customer interactions, prioritize across channels, and think through challenges in real time. The second interview is with a team lead or manager to assess performance alignment with their KPIs like CSAT and response times. Overall, the process is designed to assess not just experience, but consistency, communication style, and your ability to deliver thoughtful, efficient support at scale.
Interview questions [1]
Question 1
Tell me about a situation where you turned a frustrated customer into a satisfied customer. How did you handle it? What was the outcome? What did you learn from this event?
I applied online. I interviewed at Quince in June 2026
Interview
Apply -> Cognitive Assessments -> Video Call with Interviewer
I fit all requirements for the role, including unlisted ones (mentioned and affirmed by interviewer during video call). My background is doing the exact same type of work, to an exceptional standard, evidenced by awards and seasonal promotions, over a number of years. I felt like the call went really well, and I made the mistake of getting my hopes up. Still, I received a rejection for some reason. I'm not sure why.
I applied online. I interviewed at Quince in June 2026
Interview
The interview process was *rigorous* — as in supplying 3x previous managerial references, multiple interview rounds, and even a pre-screen online … test of sorts that goes over flash decision-making and maths. For $23/hr I get why they interview process is tougher than you typical retail role, but if you manage to clear that, at least you know you’re in a bit of an exclusive club.
I would recommend having at least a few years of retail specific history and/or call centre experience since you’ll have lots of examples to draw on during interviewing. I don’t think it’s impossible to get lucky with Quince being a very early job in your resume, especially if you are referred by another employee, but coming from a remote customer service role really helped set me up for success with Quince’s expectations.
Interview questions [1]
Question 1
What is a time you had to learn a new interface without formal training?