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      Patient Service Representative Interview

      8 Aug 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at RC Billing in July 2023

      Interview

      First portion was a phone screening which I will post the questions below. After the phone screen, I was scheduled for a skills test. The skills test consisted of approx 40 questions. I was asked questions pertaining to AR even though I was applying for patient services. I received an email that said I was missing a few responses (most likely because of the way the screening was administered doing a screen share) and after admitting there was an error, I was not offered to retake the test and therefore did not pass.

      Interview questions [5]

      Question 1

      Have you ever worked remote?
      Answer question

      Question 2

      How many incoming and outgoing calls do you make in a day?
      Answer question

      Question 3

      How comfortable are you explaining an EOB to a patient?
      Answer question

      Question 4

      How many years experience do you have in Healthcare?
      Answer question

      Question 5

      If offered a position, how soon could you start?
      Answer question
      2