I was in their interview process for nearly two months. It began with a one-way video interview where I answered three questions, followed by a written assessment that required responding to four mock customer emails (nine total responses), which took about an hour to complete. After that, I completed a series of live interviews: a 30-minute interview with the hiring manager, a 30-minute interview with a product manager, and a 30-minute interview with a customer service leader. My final interview was with the Director of Customer Service, who was new to the role. Throughout the process, I received positive feedback in real time from everyone I interviewed with—except during the final interview. That conversation felt noticeably different. No new questions were asked, there was very little engagement, and no notes were taken, which made it feel like a decision may have already been made. When the recruiter later emailed me the rejection, they stated that other candidates were selected, though the role is still posted. I asked for specific feedback so I could improve moving forward, but was told it was simply a difficult decision among many strong candidates. Given the length and intensity of the process, the lack of actionable feedback made the experience feel like a significant investment of time with little transparency in the final decision.