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      Customer Operations Interview

      10 Aug 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 5 weeks. I interviewed at Ramp in July 2022

      Interview

      The interview process took 5 weeks, 4 interview rounds with a total of 9 people interviewing me. Round 1: Standard initial first interview with 2 people. 30 mins. Was stated in the initial Google invite that I'd only be interviewed by 1 person, but when I jumped in the Zoom meeting, there was a 2nd person in there asking questions also. A heads up regarding the 2nd person would've been appreciated. Round 2 (45 min interview): I didn't hear back from recruiting for 7 days after round 1. I had to follow up in order to find out that I'd be moving forward to round 2. For round 2, I was given a writing assignment and present it to 2 people. The writing assignment didn't have a clear objective and the interview questions in this round were unclear. I had to ask the interviewer to elaborate on their questions so I could answer to the best of my knowledge/experience. Round 3 (2 hour interview. 4 interviewers. 30 mins each back to back): 1 hour interview with two people, 30 mins each. The questions in this round were also unclear and very "small talk" interview questions. The questions seemed too general and they weren't good enough questions to get to know me as a candidate. Vice versa. Maybe it's because these two employees were not in my core team that I was interviewing for. So the questions seemed irrelevant. Round 5: Final round 1 hour interview. One of the interviewers didn't seem enthusiastic to be in the Zoom interview with me. Maybe it was because they had terrible wifi connection. They had to turn their camera off for better connection, but it didn't fix the issue. We kept accidentally talking over each other due to the poor connectivity from the interviewers end. I couldn't hear what the interviewer was saying half the time. I feel like this could've been troubleshooted before jumping in the Zoom with me. Bad look. I felt like the interview was a waste of time because I didn't feel like they got to know me. Vice versa. Overall, the interview process was unnecessarily long. The interviewers either weren't asking the proper questions or the questions weren't job specific enough. Nor were they the right questions a company would ask to get to know the candidate. Ramp could cut out being interviewed by employees from other teams as they tend to ask irrelevant questions. Most of the questions could've been rephrased to be more role/job specific. As for recruiting, when I was asked to send my availability for feedback as to why I didn't get the role, I wasn't sent a confirmation email for the date I selected. I had to follow up and ask when they will be calling me.

      Interview questions [1]

      Question 1

      "Have you ever worked with cross functional teams?" Any customer success rep would know that the obvious answer to this is "yes." Maybe rephrase the question to something like, "Describe how you communicated with cross functional teams during your time with your previous employers."
      Answer question
      6