I applied through an employee referral. The process took 7 weeks. I interviewed at Ramp
Interview
The interview process was well-organized and challenging (in a positive way). The first round consisted of a 30-minute screening interview with the recruiter. In the second round, I had a 30-minute interview with the hiring manager, where behavioral questions were asked. For the third round, I was given a written assessment and asked to prepare a 6-slide presentation for a role play scenario simulating a kickoff call with a fictitious customer profile. I received some resources and handoff notes from the sales team to help me prepare. Three managers from Ramp attended the third round, which included a 30-minute role play session and 15-minutes for feedback and questions. The final interview lasted 30 minutes and involved the hiring manager and a cross-functional manager. They mainly focused on discussing the day-to-day responsibilities of my current role. Towards the end, I was asked one behavioral question. I received feedback on the outcome of each interview within 24-48 hours. I was pleased with the structure and organization of the interview process, which, to me, was a good sign Ramp has solid internal processes. Griffin, my recruiter, provided exceptional support! He was very transparent and shared detailed information about the company and the role. His willingness to communicate through text made the experience more personal (which I did take him up on). Tyler, who coordinated the interviews, was consistently punctual.
Interview questions [1]
Question 1
Tell me about yourself? What are the biggest metrics you've had to adhere to and how did you perform against them? How do you perform against your peers? What separates you from your peers? Walk me through the typical onboarding process post sale? What does your book of business look like? Tell me about a time you dealt with a difficult customer who wasn't adhering to your timeline, what did you do to bring them back on board? Why Ramp? What's one of the hardest pieces of feedback you received and how did you act on it? Tell me about a time you were onboarding a customer who failed to launch. Why did they fail to launch and what would you do differently next time?
I applied through an employee referral. The process took 5 days. I interviewed at Ramp in Apr 2024
Interview
I had a inside referral, so my phone interview was nothing but setting up a time to speak with the hiring manager. I felt the interview went well and they ended it discussing next steps. Then I received the rejection email- that left a bad taste with me.
Interview questions [1]
Question 1
tell me about yourself and why you want to work at ramp
I applied through an employee referral. The process took 5 weeks. I interviewed at Ramp in Oct 2023
Interview
The interview process was great! There were 4 stages: phone screen, hiring manager interview, business case, and VP of CS and Activation interview. Overall I enjoyed the process and my recruiter, Griffin, was very communicative throughout and answered all my questions in a timely manner.
Interview questions [1]
Question 1
Behavioral: What CS metrics are important in your role now? Do you have a quota to meet? How do you meet this quota? How do you stay organized in your role? Situational: What do you when customer isn't adhering to your timeline? How do you get them back on board? What do you do if you can't answer a customers questions?