I applied online. I was prompted to take the an online assessment. A week later, an HR recruiter called me and we did a brief over the phone interview. 2 days later I was interviewed by the Branch Manager and DSM. The interview was very welcoming with situational based questions. What happened, what did you do, what was the outcome. I was called a week later with an offer. Background check, credit check, background check, and fingerprint.

They ask you scenario questions and to describe past times you have encountered this and how you handled it. Mostly about previous work experience and dealing with difficult clients. It was quite a few questions.