I applied online. I interviewed at Rentokil Initial (Thetford, England) in June 2026
Interview
It had three clear parts. phone call, virtual interview and technician shadowing/ in person interview. Each part of the process was thoroughly explained to me beforehand by my recruiter Amy, allowing me to prepare accordingly. My telephone interviewer Martin began the process with clearly discussing aspects/ my suitability for the role. The Virtual and in person interview consisted of more thorough suitability questions and the technician shadowing was informative and insightful.
Interview questions [1]
Question 1
What would i do if i didn't know the answer to a customers question?
I applied through other source. I interviewed at Rentokil Initial (London, England) in June 2026
Interview
The interview process was excellent from start to finish. It began with a Pest Technician Skills Review, which I found really useful as it gave a clear insight into the role and what to expect. This was followed by a phone screening with Christian and Claire, who were both very informative and helpful.
I then had a virtual interview with Alfie and Lee, who made me feel completely at ease while discussing my background and motivations. Next, I completed a shadowing shift with Jaber, whose knowledge and experience made the learning process enjoyable and informative. Later that day, I attended a final interview with Lee and Rob, who were again welcoming and relaxed which really made me feel at ease
Communication was excellent throughout the entire process, and after I was offered the role, Christian was the first to reach out and congratulate me, which was a really nice suprise
Interview questions [1]
Question 1
how would you deal with a very upset and demanding customer
I applied online. I interviewed at Rentokil Initial (London, England) in June 2026
Interview
The interview process was like this,
1. Online questions and tasks assessment test (1 hour)
2. Voice call interview with Christian from rentokil recruitment (20 minutes)
3. 1st stage online video interview set up by Claire, with Lee and Andrew in the interview from rentokil management (1 hour)
4. 2nd stage interview - shadow Pest Control Technician in the field (for 2 hours). Then London office second-stage interview (1 hour)
5. Job offer
Interview questions [1]
Question 1
They asked me what I learned in the field while shadowing the pest control technician.