I applied through other source. The process took 4 weeks. I interviewed at RepairPal (San Francisco, CA) in Apr 2026
Interview
Basically, it was a month long process beginning with a phone call with a recruiter. Second, a video interview with the Director of Customer Success. Third, another video interview with a panel of team members. Last, a final video interview with the VP of Sales & Service. The recruiter was exceptional, as was the Director and entire team. After a month of learning everything I could about the company, taking unpaid time off of work to accommodate interviews and being heavily invested, my years of previous experience in a similar role (and the primary reason I made it through the process) was not acknowledged whatsoever in the final interview. No questions, No discussion, nothing. I'm not sure what happened, but it felt incredibly disconnected and completely invalidated the entire process for me.
I applied online. The process took 2 days. I interviewed at RepairPal (San Francisco, CA) in Aug 2016
Interview
Brief phone interview after online resume submission then in person interview with manager and senior success managers. They asked me how I would handle a difficult customer who called in. what my most challenging job experience has been and how I handled it. also asked if i was interested in company volunteer events
Interview questions [1]
Question 1
how i would help my grandparent navigate our website
I applied online. I interviewed at RepairPal (San Francisco, CA)
Interview
Seemed pretty typical at first, but as the process progressed it became SHADY as hell. At first the hiring manager was pleasant and appeared to be genuinely interested and invested in hopefully hiring me to join the team, but that's when the 'funny' stuff started. I know it's quite common to ask for samples of work or to prepare a presentation or the like but it was different here, bordering on what felt like being taken advantage of.
In my naivety I thought it was part of the process to 'prove myself' but in retrospect I now know it was too much and it wasn't right. Like the other interview review, many hours were put in to produce thoughtful solutions and features as well as during the onsite 'working session' with the team; a feature proposed seemed to 'magically' appear onsite later. I do hope I wasn't jumping through hoops for nothing so that they could get 'free work' from applicants, but it sure felt like it.
The kicker was that after all this time and effort -- phone calls, homework, onsite work session/interviews -- in which I earnestly thought might result in offer, and after I was told I would hear back the next day with a decision, I was then totally 'ghosted.' Follow up emails inquiring about the status of the open role/my decision were summarily left unanswered/never replied back to ever.
Very, very unprofessional and a total waste of time.
I'm really sorry to hear about your experience interviewing with us. We've changed some of our interview processes for Product Managers, but more concerning is that you didn't hear back from us after earnestly engaging in a process. You deserve an answer one way or another anytime you put in this kind of effort. If you'd like to contact us directly, we'd appreciate the opportunity to take you to lunch or coffee, and learn more about your experience so we can address this directly. You can contact me to facilitate this at (415) 906-3190.