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      Customer Success Manager Interview

      4 Sept 2017
      Anonymous employee
      Berlin

      Other Customer Success Manager interview reviews for ResearchGate

      Customer Success Manager Interview

      23 May 2018
      Anonymous employee
      Berlin
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at ResearchGate (Berlin) in July 2017

      Interview

      1 Phone interview with the Recruiter, 1 Skype interview with Recruiter and Team Lead, and final skype interview with a member of the sales team. The recruiting team was extremely responsive and responded to any interview coordination and questions immediately.

      Interview questions [1]

      Question 1

      It was mostly a skills review with a focus on interactions with customers, international customers and teams, and start up environments.
      Answer question
      Average interview

      Application

      I applied online. I interviewed at ResearchGate (Berlin) in May 2018

      Interview

      Really smooth, clear and fair, directly with the people I would be working with. Initial call with the recruiter, then 2 face to face meetings with management, then a final call with the Head of Sales

      Interview questions [1]

      Question 1

      Common competency-based questions, previous technical experience and understanding of Researchgate.
      Answer question

      Customer Success Manager Interview

      25 Aug 2017
      Anonymous interview candidate
      Berlin
      No offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at ResearchGate (Berlin) in July 2017

      Interview

      1 step : Phone call with HR - Regular one about the profile / past experiences : Screen interview 2 step : On-site meeting with 3 persons ( HR / Head of Customer Success / Team lead) : Question about my understand of the product / Past experiences / Qualities and Shortcomings No feedback / reply after the interview even though I sent an email to know more about the reasons that push them to choose someone else.

      Interview questions [1]

      Question 1

      Tell me about your qualities for this particular job
      Answer question